How can we help?
Common questions, answered. If you don’t see what you need, give us a call or send a message — we’ll get you sorted.
Common questions.
Why are you contacting me?
We reach out to newly-licensed businesses and contractors to help get their web presence established. In some cases we may reach out to companies that already have a website to help with a redesign. If you’d prefer we not contact you again, just let us know — we’ll remove you from our outreach list.
Are there any cancellation or hidden fees?
No, absolutely not. You pay your monthly or annual plan cost and that is it. No setup fees, no cancellation fees, no hidden upcharges.
Do you own my domain name?
No — your domain is always yours. We work with clients who’ve already purchased their domain as well as clients for whom we purchase it on their behalf. Any domain we register is in your name. If you ever cancel, we transfer it to your new hosting company. We will never take ownership of a domain from a client.
Can I add my own photos and logo?
Absolutely. The website preview photos are placeholders — you can change your background photo, upload a logo, and swap out any image directly from your client dashboard.
How long does it take to get my site live?
If you’re bringing an existing domain, your site can be live within 10–15 minutes of signup. If we’re registering a new domain for you, it may take an hour or two for DNS to fully propagate before your domain points to the new site.
Can I edit my site after it’s live?
Yes. Log in to your client dashboard anytime to update text, swap photos, change your contact info, or add new services. Unlimited edits are included in the Professional plan.
What if I need a feature that’s not in the builder?
That’s what our Custom plan is for. If you need something beyond the standard builder — multi-page sites, e-commerce, third-party integrations — contact our sales team and we’ll scope it out with you.
How do I contact support?
Call us at (530) 710-0771, email [email protected], or submit a ticket from your client dashboard. We’re available Monday through Friday, 8am–6pm Pacific, with 24/7 email response for urgent issues.
Do you offer refunds?
We don’t offer refunds on past billing periods, but you can cancel anytime and won’t be charged again. Your site stays up through the end of your current billing period. The 30-day free trial is there so you can be sure BuilderNow is right for you before you pay anything.
Is BuilderNow a good fit for a larger business?
It can be — BuilderNow works great for any business that needs a clean, professional online presence without the overhead of a custom build. For very large or complex sites, our Custom plan or our parent company SavePro Designs may be a better fit.
Didn’t find what you needed?
We’d rather you just ask us. Real people, no wait times.