A family closing on a house Friday searches for an agent, finds three names, and calls the one whose site shows which carriers it can shop and what a quote request actually takes.
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The beginning of your home on the web starts with a name.
Tell us a bit about your business; the services you offer, and your history.
Let us know how customers can best contact or reach you.
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Someone types in a search for an insurance agent and gets a list of names. Nothing on that list tells them one office writes for a single company and the other can shop twelve. You know the difference is the entire reason to use you. Without a page that says it, the customer picks whoever answers first and never learns you had options for them.
Personal lines pays the bills. Commercial is where the revenue actually is, and a commercial buyer behaves differently. The office manager at a general contractor, a trucking outfit or a restaurant group looks first to see whether you write their class of business at all. A site built only around auto and home quietly tells them no.
Most shopping happens in a narrow window — thirty days before renewal, or right after something changes. A house. A teen driver added to the policy. A new LLC with its first employee. If you are not findable in that window, the policy renews with whoever has the website, and you do not hear about it for another year.
The single most common reason an existing commercial client contacts your agency is a certificate of insurance. A subcontractor needs one by noon. Each one arrives as a phone call, gets written on a notepad and gets chased. A request page that collects the holder, the address and the deadline takes hours a week off the phone.
Insurance still moves on referrals, but the referral is no longer the end of it. A friend says the name of your agency and the prospect searches it before calling. They are checking that the office is real, that you handle their line of coverage, and that other people in town have said something good. If what they find is a carrier-issued page with a stock photo and your name in small type, you look like a storefront for somebody else.
The timing is mostly fixed and mostly not yours. Personal lines shopping clusters around renewal dates and life events — buying a home, adding a driver, moving a business into a leased space that requires proof of liability. Medicare supplement and ACA enrollment are harder still, real deadlines on a calendar, and people search those weeks urgently and then stop. A site that answers the question in front of them during that window gets the call. A site that reads like a brochure does not.
Then there is the moment the relationship is actually tested. A claim. The customer has a hailed-out roof or a delivery van in a ditch, and what they want is a human who knows the file and will stay on the phone. That is the part a direct carrier cannot sell, and it is the part your website should make obvious before anyone needs it. Say who they reach, say that you help them through the process, and name the carriers you place business with — the appointments are the agency's real asset, and listing them is standard practice in this business for a reason.
A plain list of the companies you are appointed with, logos where your carriers allow them, and one clear line about what shopping several of them means for the customer. This is the independent agency's whole pitch and it belongs above the fold, not in a footer.
Name, phone number, type of coverage, best time to call. That is enough to start a conversation, and it keeps sensitive details out of a web form entirely. You call back, you ask the underwriting questions properly, and the customer never has to type anything they would regret typing.
A homeowner and a fleet owner need different pages, different language and different proof. Splitting the two at the top of the site means neither one has to dig past the other, and your commercial prospects can see in one click that you write their class.
A short form for existing commercial clients: named insured, certificate holder and address, project or contract reference, and when it is needed. The requests arrive in writing, with the details already spelled correctly, instead of being read out over a phone.
Each carrier's claim reporting line, your office number, and what to expect from you after the claim is filed. People look for this page while they are rattled. Having it costs you nothing and it is the clearest proof that there is a person behind the policy.
Commercial trucking, contractors, restaurants, habitational — whatever you actually have markets for. A page per program is how a small agency becomes findable for a specific class instead of competing against every office in the state for the word insurance.
Your agency name, the states and lines your producers are licensed in, and how long you have been placing business locally. Producer licensing varies by state and by line, and saying yours clearly answers a question some buyers will not ask out loud.
If you handle Medicare supplement or marketplace health plans, the enrollment windows are hard dates and searches spike against them. One page with the current period, what you need from the person, and a callback request is worth more than a paragraph buried on a services list.
Coverage for your cars, trucks and the people who drive them. Because we work with several companies, we can look at more than one option for your household and explain what actually differs between them.
Protection for the structure, your belongings and your liability as an owner. If you are closing soon, call us early — lenders want proof of coverage before the file can fund.
Extra liability limits sitting on top of your auto and home policies, for the bad day that goes past them. Common for families with teen drivers or rental property.
Term and permanent options reviewed against what your family would actually need. We walk through the numbers with you rather than handing you an application.
Help understanding what Original Medicare leaves to you and which supplement or Advantage options are available locally. Enrollment periods have firm deadlines, so reach out before the window closes.
Marketplace and off-exchange options during open enrollment, plus special enrollment if you have had a qualifying life change like a job loss, a move or a new baby.
The policy your general contractor asks for before you set foot on the job, with certificates issued to the holders who need them. Tell us the contract requirements and we will work to the limits specified.
Coverage for work vehicles, from a single van to a tractor fleet with filings. Motor carrier accounts have their own markets, and we place business with companies that write them.
Required coverage for your employees and the class codes and payroll figures that drive the premium. We handle the audit paperwork alongside you instead of leaving it on your desk.
Property, liability and business income bundled for a storefront, office or restaurant, including equipment breakdown and spoilage where it matters.
| BuilderNow | DIY website builders | |
|---|---|---|
| Who builds the pages | We do. You send us your carrier list, your lines of business and your phone number. | You do, in your own evenings, in an editor you have to learn first. |
| Monthly cost | $25 a month, or $250 for the year. | A plan fee, then the domain, then whatever add-ons the form you want sits behind. |
| Domain and hosting | Included, along with support when something needs changing. | Usually billed separately, often on a different renewal date than the plan. |
| Quote and certificate request forms | Set up for you, asking only for a name, a phone number and the coverage type. | A template form you configure yourself, with whatever fields it ships with. |
| Adding a new carrier appointment | Email us the name and we update the carrier page. | You log back in and edit the page yourself, whenever you next have an hour. |
| Online stores, scheduling and custom features | Quoted separately — the $25 plan covers a straightforward agency site. | Sold as higher tiers or third-party apps you install and maintain. |
52% of consumers start a local business search on Google Search.
BrightLocal, 202649% of consumers trust online reviews about as much as recommendations from people they know.
BrightLocal, 202670% of consumers say they are more likely to do business with a company that has a website.
DreamHost, 202659% of consumers expect a business to have 20–99 reviews before they trust its average rating.
BrightLocal, 2024The free trial runs thirty days on your own yoursite.buildernow.net address, so you can have the carrier list, the quote request and the certificate request page in front of your staff before you pay anything. Send us your lines of business, your carriers and your phone number and we build it.
Renewal dates and enrollment windows do not wait for the website. Start the trial now and the pages are up before the next batch of them lands.
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